{"id":21068,"date":"2016-11-09T17:18:52","date_gmt":"2016-11-09T17:18:52","guid":{"rendered":"https:\/\/fifteen-staging.fifteen.dev\/blog\/twitter-launches-customer-service-chatbot\/"},"modified":"2024-09-24T14:07:57","modified_gmt":"2024-09-24T13:07:57","slug":"twitter-launches-customer-service-chatbot","status":"publish","type":"post","link":"https:\/\/www.fifteendesign.co.uk\/blog\/twitter-launches-customer-service-chatbot\/","title":{"rendered":"Twitter Launches Customer Service Chatbot"},"content":{"rendered":"<div class=\"entry-content\"><p>Twitter, the 140 character social network, has announced the launch of a new customer service chatbot feature for brands. This has been launched in the bid to encourage brands to use Twitter as their customer service platform. For a while, brands have already been able to create automated direct messages, that are triggered when someone likes their account. However, this feature will allow more in-depth actions.<\/p>\n<p>It&#8217;s only been a couple of weeks since I was talking about how brands can make the most out of Twitter, and now they&#8217;ve launched something that makes it even better for brands. You can read up on that\u00a0post <a href=\"https:\/\/www.fifteendesign.co.uk\/blog\/how-can-brands-get-more-than-140-characters-out-of-twitter\/\">here.<\/a><\/p>\n<h2>How Will It Work?<\/h2>\n<p>Well, it&#8217;s fairly simple in the way it will work. When a customer tweets a brand with a complaint or enquiry, this will prompt\u00a0a private conversation between the brand and customer. Then, a variety of buttons will come up that will let them\u00a0become more specific about their enquiry. For example, they&#8217;ve tweeted a company regarding the status of their order, the chat will open up, and they&#8217;ll be prompted to give their tracking number. Then the brand can find out the location of the order, and reply to let the customer know.<\/p>\n<p>There are already a handful of brands using the new chatbot service, including, Evernote, Pizza Hut, Spotify, Tesco, Norton and Airbnb. So, hopefully this means it&#8217;s going to become a much needed success for Twitter!<\/p>\n<p>This new feature will\u00a0make things a lot simpler for brands, as I know from experience, that when you tweet a brand, they often have to tweet you back to tell you to direct message them, then you have to reiterate what you&#8217;ve just asked, and then they may have to manually ask you a series of questions to help you out. Now it&#8217;s done with just\u00a0the chatbot popping up and then a few clicks of a button.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"Twitter, the 140 character social network, has announced the launch of a new customer service chatbot feature for brands. This has been launched in the bid to encourage brands to use Twitter as their customer service platform. For a while, brands have already been able to create automated direct messages, that are triggered when someone [&hellip;]","protected":false},"author":84,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-21068","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Twitter Launches Customer Service Chatbot - Fifteen<\/title>\n<meta name=\"description\" content=\"Twitter, the 140 character social network, has announced the launch of a new customer service chatbot feature for brands.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fifteendesign.co.uk\/blog\/twitter-launches-customer-service-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Twitter Launches Customer Service Chatbot\" \/>\n<meta property=\"og:description\" content=\"Twitter, the 140 character social network, has announced the launch of a new customer service chatbot feature for brands.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fifteendesign.co.uk\/blog\/twitter-launches-customer-service-chatbot\/\" \/>\n<meta property=\"og:site_name\" content=\"Fifteen\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FifteenDesign\" \/>\n<meta property=\"article:published_time\" content=\"2016-11-09T17:18:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-24T13:07:57+00:00\" \/>\n<meta name=\"author\" content=\"Kyle Lindsay\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kyle Lindsay\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Twitter Launches Customer Service Chatbot - 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