{"id":21457,"date":"2017-12-08T09:00:35","date_gmt":"2017-12-08T09:00:35","guid":{"rendered":"https:\/\/fifteen-staging.fifteen.dev\/blog\/our-new-out-of-hours-support-package\/"},"modified":"2017-12-08T09:00:35","modified_gmt":"2017-12-08T09:00:35","slug":"our-new-out-of-hours-support-package","status":"publish","type":"post","link":"https:\/\/www.fifteendesign.co.uk\/blog\/our-new-out-of-hours-support-package\/","title":{"rendered":"Our new Out of Hours Support Package"},"content":{"rendered":"<div class=\"entry-content\"><p>No matter if you\u2019re a successful business or pioneering a startup, operating online isn\u2019t without its pitfalls \u2013\u00a0especially if you\u2019re not technically minded. We\u2019re constantly striving to make the web a more accessible place for our clients, so we we\u2019re excited by our new customer service offering.<\/p>\n<h2>Reactive vs Proactive Website Support<\/h2>\n<p>As we\u2019ve been working with an ever-growing client list, we\u2019ve been getting more questions about out of office-hours support in an emergency. Historically, our dedicated team of developers jump on problems as and when they arise. But, as there wasn\u2019t previously a protocol for this, there could have been a time when all of our developers were not available for an immediate remedy. This was also a very reactive approach, something we\u2019re not comfortable with here. We want to find problems and fix them before they become serious.<\/p>\n<p>Most offices close at 5.30 on a Friday, and don\u2019t open again until 9am on Monday. However, the web keeps on running. So, what would you do if your site completely crashed at 6pm on Friday? In even more extreme cases, what would you do if your website failed during the Christmas period where your digital agency is potentially closed for up to 2 weeks at a time?<\/p>\n<h2>Announcing our brand-new support service<\/h2>\n<p>We\u2019re proud to be able to launch our latest customer service offering\u00a0\u2013 <strong>Out of Hours Support.<\/strong><\/p>\n<p>We are now at the end of the phone 24 hours a day, 7 days a week, 363 days a year (sorry we\u2019re taking off Christmas Day and New Year\u2019s Day).<\/p>\n<p>Whether it\u2019s 8pm on a Monday, or 4am on a Sunday, our developers will be on standby to resolve critical issues.<\/p>\n<p>We offer a <strong>guaranteed<\/strong> 30-minute response time, and a direct conversation with one of our awesome developers. The team has all the technology at its fingertips to be able to solve any problem that could be stopping your business from making money \u2013\u00a0and ultimately give you complete peace of mind around the clock.<\/p>\n<p>Best of all, we have a strategy in place, so it doesn\u2019t have to cost you the earth.<\/p>\n<p>If you\u2019d like to begin emergency coverage for your site, please get in touch with me at sam.doyle@fifteen.co.uk.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"No matter if you\u2019re a successful business or pioneering a startup, operating online isn\u2019t without its pitfalls \u2013\u00a0especially if you\u2019re not technically minded. We\u2019re constantly striving to make the web a more accessible place for our clients, so we we\u2019re excited by our new customer service offering. Reactive vs Proactive Website Support As we\u2019ve been [&hellip;]","protected":false},"author":53,"featured_media":21458,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-21457","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Our new Out of Hours Support Package - Fifteen<\/title>\n<meta name=\"description\" content=\"What happens if your website goes down and your agency isn&#039;t open over the weekend? 24\/7 support with a guaranteed 30 minute response. Are you ready?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fifteendesign.co.uk\/blog\/our-new-out-of-hours-support-package\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our new Out of Hours Support Package\" \/>\n<meta property=\"og:description\" content=\"What happens if your website goes down and your agency isn&#039;t open over the weekend? 24\/7 support with a guaranteed 30 minute response. 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